Customers

How teams run innovation on The BOX

The teams that get the most out of The BOX have one thing in common: they were tired of innovation that generated ideas and stalled on everything after. These are the ways they use it.

Trusted by innovation and R&D teams includingWestRockCoffee co. (NDA)Confectionery house (NDA)

Packaging · stage-gated execution

WestRock runs its pipeline on The BOX

WestRock runs stage-gated execution on The BOX across its innovation pipeline. Packaging is a category with hard physical constraints, real unit economics and long horizons, the setting where a constraint-first system earns its keep. Stage gates run on WestRock's own governance, so the structure holds without adding an admin layer on top of the R&D team.

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The Quartz Labs team at the WestRock Coffee main facility
“Every time I see this I can't believe it's real.”
Eliana Cossio — Head of Innovation, Westrock Coffee
Case studyCoffee company: AI-first innovation (anonymised).

Food & beverage · AI-first innovation

A top coffee company

A top coffee company runs its opportunity scouting and ideation on The BOX, building an AI-first innovation function rather than bolting AI onto the old process. Always-on monitoring surfaces category shifts early; constraint-aware development turns them into concepts the business can actually make.

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Food & beverage · full-year deployment

A heritage confectionery house

A heritage Italian confectionery house deployed The BOX across a full year, using it as the backbone of its NPD process rather than a point tool. Two-hundred-plus years of category knowledge, connected to an AI that develops against the constraints that actually govern the line.

Case studyConfectionery house: deployment story (anonymised).

What they have in common

None of these teams bought an ideation tool. They bought a way to run the whole process, from signal to shelf, on one system that knows their constraints. That's the pattern.

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